The higher you soar in your career, the more you’ll find that big moments play a critical part in your progression. What you say and how you say it at such times is often crucial to what happens for you next – for better or for worse. These big moments can include: *...

Today’s issue highlights some of the worst answers from a national leader under pressure so far this millennium!       And there are contrasting heroic answers from another national leader in similar circumstances which rate among the millennium’s best so far.  ...

On the two-day international course I was running in Budapest, there was a there was a highly enthusiastic delegate from an exotic part of the former Soviet Union we shall call “Independent Country X”.   The course was on how to write effective press releases and give...

Communicating in volatile times, uncertain times, complex times and ambiguous times is one of the big challenges of our age.   This is so much so that there’s been a revival of the buzzword to describe such times.   That word is VUCA.   It’s the acronym for...