When you’re seeking to convey a message, your success can be drastically affected by whether you’re talking to introverts or extroverts. For example, when seeking to inform introverts - many, but by no means all accountants, engineers, surveyors and technical people -...

Much can be learned about improving communication skills by watching the crazy English local council Zoom meeting that’s just gone viral. Video footage of the meeting featuring England’s suddenly infamous Handforth Parish Council in Cheshire has resulted in more than...

Back in the olden days - before the arrival of Covid-19 - people would sometimes flock to business meetings where they’d be asked to introduce themselves in 60 seconds. Some struggled, others shone. Being able to convey effectively and memorably what you do - in the...

How well do you stand up to blowtorch-on-the-belly questioning in the workplace - from clients, prospects, officials, colleagues and journalists? Are you better at answering questions than the British Government’s hard-working but often befuddled Health Secretary,...