Does it matter if what you say publicly today is inconsistent with what you said last week or last month? And does it matter if it’s inconsistent with what you said two minutes ago? Er… Yes. If you need evidence that sending mixed messages can mangle your image,...

There’s an overflowing treasure chest of communications learning to be gained by studying the multiple media mess-ups of the now-departed British cabinet minister, Matt Hancock. Just before the exit of the former Health Secretary, we learned from a disgruntled...

Are you ready to face your most obvious challenging questions? Will you be fully prepared for them if they come from the media - or from clients, officials or from members of your own team? One of the lessons from recent times in the political world is that getting...

Can you spot the communications problems - and the human relations horrors - that have been triggered by the following scarily bad idea from a prominent business leader? The bad idea came from the Chief Executive Officer of a Washington-based magazine who decided...

One essential element of all communications challenges is to craft the best possible headline message for each specific situation you face. This is because successful communication involves so much more than showering your audience with loads of information. It...