The fact that you’re reading this could well suggest that you’re a warm, understanding, lovable human who is interested in good communication.   But what about everyone who works in your team?   Do they all display enough EMPATHY when seeking to communicate?   Empathy...

There’s an enlightening exercise for the human brain which provides an important lesson about choosing your words carefully. The exercise works by identifying something that you’re not meant to think about. It may involve refusing to think about a big pink elephant....

How will you and your organisation be seen by others during 2020 and beyond?   And how would you LIKE yourself and your colleagues to be viewed?   The answer on whether you achieve your desired ideal image will - to a large extent - be determined by how you and your...

It was several weeks before Christmas thirty years ago… Something amazing happened. It took place in Prague - the capital of a country in Eastern Europe then known as Czechoslovakia.     At the time the country was run by a dictatorship. The Czechoslovaks...

As the United Kingdom accelerates into the final stretch of its latest election campaign, there are reminders for everyone about how vital it is to get things right whenever you’re in the spotlight.   Having had the gruelling pleasure of covering elections as a...